How Can I Help, Papa?
If you are dissatisfied with the product you have purchased from our company, and it is still in unused condition, you may return or exchange your item within 30 days of purchase for a full refund. In the case of a defective item, we would be happy to exchange it for a new one. Please contact our office at (360) 433-2527 or firstname.lastname@example.org before returning a package.
Grief Watch offers a variety of shipping methods for you to choose from upon check out. USPS Priority orders generally ship within two business days of order placement. UPS orders ship once a week. Custom orders, such as added birthstones, personalized announcements and t-shirts, may take longer to ship. Large bulk orders may also take a week or so to ship. Business days are Monday through Friday. We are closed on all major holidays.
We will do our best to ship rush orders, such as UPS Next Day Air, received by noon, out that business day. If you absolutely need your product to arrive by a certain date and are concerned about which shipping method to choose, feel free to contact us in the office to so that we can assist you at (360) 433-2527.
Once your order leaves our facility we have no control over the delivery time or date, regardless of the shipping method. We cannot be held responsible for late deliveries caused by the delivering company, weather related issues, or other extraneous circumstances.
We use UPS or United States Postal Service as our carrier options.